Sales conditions Chalets de Rosaël in Val Thorens

 

Sales Conditions on winter season

 

Booking conditions

Each reservation will be confirmed upon receipt of 30% deposit on total amount of the stay.

The balance is payable no later than one month before arrival.

A deposit of 500€ is payable per apartment and a deposit of 1000€ for AUTHENTIC 10 pers. LUXE and MOUFLON 10/12 pers. LUXE.

 

Cancellation fees

In case of cancellation between 30 and 15 days prior to the date of arrival: 30% of total stay will be retained by Les Chalets de Rosaël.

In case of cancellation between 14 and 8 days prior to the date of arrival: 50% of total stay will be retained by Les Chalets de Rosaël .

In case of cancellation less than 8 days prior to the date of arrival, no-show or shortened stay: 100% of total stay will be retained by Les Chalets de Rosaël.

As part of your stay, we disclaim any responsibility for theft or damage of personal belongings in the apartment and its annexes. We recommend you take out a Holiday Home Insurance from your insurer. Prices according to effective VAT rate on 01/01/2015, given for information and subject to modifications. Non contractual document.

 

As of September 16, 2020, the hotel commits to fully refund the amounts already paid in case of cancellation for a reason related to COVID 19* such as:

  • You or a person staying with you at the hotel has been infected with COVID 19 within 10 days prior to arrival.
  • You live in an area where lockdown is in effect until at least the day before your stay and this prevents you from visiting our hotel.
  • You live in a region or country that imposes a quarantine period after your stay in our region and this prevents you from going to our hotel. The restriction measures must still be effective the day before the customer’s stay.
  • Travel restrictions are imposed by the French authorities with an obligation of quarantine for travelers coming from the country where the guest lives (to be applicable quarantine must be mandatory – not applicable in case of voluntary quarantine). Restriction measures must still be effective the day before the customer’s stay.
  • Travel restriction measures are imposed by the French authorities with a prohibition to travel beyond a certain perimeter. Restriction measures still be effective the day before the customer’s stay.
  • Closing of the hotel in connection with COVID-19 and if the hotel is unable to relocate the customer to another establishment on the same date**.

 

*A receipt will have to be provided to the hotel.

** This closing must result from a situation in which services related to the tourism industry are interrupted or which does not allow an effective and normal occupation of the reserved room following an administrative decision.

 

For all cancellations requested before this date and for which cancellation fees apply, the hotel reserves the right to offer you a voucher in accordance with decree no. 2020-315 of March 25, 2020.

 

Sales Conditions on summer season

 

Booking conditions

A deposit of 30% of the total price of the stay.
The balance is payable no later than one month before arrival.

A deposit of €500 is payable per apartment (excluding 10 pers. LUXE and 10/12 pers. LUXE with a deposit of €1 000).

 

Cancellation fees

In case of cancellation between 30 and 15 days prior to the date of arrival: 30% of total stay will be retained.
In case of cancellation between 14 and 8 days prior to the date of arrival: 50% of total stay will be retained.

In case of cancellation less than 8 days prior to the date of arrival, no-show or curtailed stay: 100% of total stay will be retained.

City tax extra charge according to going rate. Prices according to effective VAT rate on 

 

Settlement of disputes

In accordance with L 156-1 of the Consumer Code (French law), and in the event of a dispute relating to these terms and conditions, customers are informed by Les Chalets de Rosaël of the possibility of recourse to a conventional mediation procedure or to any alternative method of dispute settlement : MTV – MEDIATION TOURISME ET VOYAGE.

 

Guests should first contact customer services of Les Chalets de Rosaël to attempt to resolve the dispute amicably. If no amicable settlement is reached within 60 days, guests can contact the Mediator for Travel and Tourism on the following website: www.mtv.travel.